OCR•GCSE•Business

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Production

Production processes, quality, customer service, and supply chain

Practice 113 subtopics in Production. All questions match the OCR GCSE specification.

About Production

Production is a key topic in the OCR GCSE Businessspecification. This topic covers production processes, quality, customer service, and supply chain.

Master all 113 subtopics below with unlimited AI-generated questions. Each subtopic page includes sample questions and the ability to generate unlimited practice questions with detailed solutions.

All Subtopics (113)

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Production Production processes Job production Features of job production Advantages of job production Disadvantages of job production Batch production Features of batch production Advantages of batch production Disadvantages of batch production Flow production Features of flow production Advantages of flow production Disadvantages of flow production Choosing production method Nature of product Demand levels Available resources Lean production Just-in-time (JIT)Kaizen Cell production Technology in production Automation CAD (Computer Aided Design)CAM (Computer Aided Manufacturing)Robotics Benefits of technology Productivity Measuring productivity Improving productivity Quality Importance of quality Customer satisfaction Reputation Competitiveness Quality control Inspection Checking finished products Advantages of quality control Disadvantages of quality control Quality assurance Building in quality Zero defects Advantages of quality assurance Total Quality Management (TQM)Continuous improvement Costs of quality Prevention costs Appraisal costs Failure costs Customer service Importance of customer service Customer satisfaction Customer loyalty Repeat business Elements of customer service Product knowledge Speed of service Reliability Personalisation After-sales service Customer feedback Handling complaints ICT in customer service Online support FAQs Chatbots Consumer law Consumer Rights Act 2015 Satisfactory quality Fit for purpose As described Right to refund Right to repair Right to replacement Sale of Goods Act Consumer protection Impact of consumer law Business location Factors affecting location Proximity to market Proximity to materials Proximity to labour Transport links Costs Rent Rates Government incentives Infrastructure E-commerce impact Suppliers Role of suppliers Choosing suppliers Price Quality Reliability Flexibility Location Supplier relationships Supply chain Procurement Stock management Stock control Just-in-time (JIT)Advantages of JIT Disadvantages of JIT Just-in-case Buffer stock Lead time Reorder level Costs of holding stock Costs of stockouts

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Other OCR GCSE Business Topics

🏢Business Activity 📊Marketing 👥People 💰Finance 🌍Influences on Business

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